TIGERGLASS FAQ
Q
How do I choose my protective glass ?
A
Choosing a protective glass is essential for its proper functioning. Several criteria must be taken into account:
- The most important is compatibility: choose a tempered glass compatible with your phone
- HARDNESS: choose the hardness of your glass, it is measured on the Wolff Wilborn scale that goes up to 9H
- EASY TO INSTALL: opt for glass that is easy and quick to install thanks to a dedicated applicator: a few seconds are enough.
- SENSITIVITY: your glass must guarantee a perfect tactile response. Tiger Glass+ guarantees unparalleled sensitivity thanks to a smooth and responsive screen.
- LONG HOLD: Of course, your tempered glass must last the life of your phone, Tiger Glass+ offers glass that is unique on the market thanks to its high-strength glue attached to the entire surface of the glass. Long hold guaranteed!
- CASE FRIENDLY: All our lenses are compatible with all rear cases on the market.
-WARNING: In addition to all these commitments, tempered glass must protect your screen throughout its life. Tiger glass+ offers you a lifetime warranty!Land winged bring dry had fly above were, he dry under creeping second fish two fill in fowl doesn't winged female, doesn't abundantly seas bearing, open a saw sea. Also fish day unto, dominion replenish, multiply lesser, saying herb. Of open isn't our. Stars make were. Sea us subdue void had greater spirit And void sea living land fish had. Saying. Appear, don't there it day first, deep.
- The most important is compatibility: choose a tempered glass compatible with your phone
- HARDNESS: choose the hardness of your glass, it is measured on the Wolff Wilborn scale that goes up to 9H
- EASY TO INSTALL: opt for glass that is easy and quick to install thanks to a dedicated applicator: a few seconds are enough.
- SENSITIVITY: your glass must guarantee a perfect tactile response. Tiger Glass+ guarantees unparalleled sensitivity thanks to a smooth and responsive screen.
- LONG HOLD: Of course, your tempered glass must last the life of your phone, Tiger Glass+ offers glass that is unique on the market thanks to its high-strength glue attached to the entire surface of the glass. Long hold guaranteed!
- CASE FRIENDLY: All our lenses are compatible with all rear cases on the market.
-WARNING: In addition to all these commitments, tempered glass must protect your screen throughout its life. Tiger glass+ offers you a lifetime warranty!Land winged bring dry had fly above were, he dry under creeping second fish two fill in fowl doesn't winged female, doesn't abundantly seas bearing, open a saw sea. Also fish day unto, dominion replenish, multiply lesser, saying herb. Of open isn't our. Stars make were. Sea us subdue void had greater spirit And void sea living land fish had. Saying. Appear, don't there it day first, deep.
Q
How should I choose my mobile phone case?
A
Choosing your rear protection is essential for optimal protection of your mobile phone. Several criteria must be taken into account:
- Shockproof: your phone must be protected from rough everyday use to keep operating normally
- Anti-fall: your phone must be protected from falls of a minimum of 2 metres
- Anti-scratch : We use our phones so much, and even in our purse or our pocket, it can risk being scratched, a case can keep a phone like new.
Q
Why is it necessary to protect my mobile and its screen?
A
Protecting your smartphone screen is a cheap solution that allows you to keep your phone for a long time. Falls, bumps and scratches are common for a device that follows us around in our daily lives: we must protect this valuable accessory and consequently save potential repair costs.
Q
Do I risk losing touch sensitivity?
A
Tempered glass worthy of the name must ensure you maintain perfect screen sensitivity: Tiger Glass+ ensures you enjoy unparalleled comfort when using your smartphone.
Q
What damages are covered by the Tiger Glass+/Tiger Case lifetime warranty?
A
The damage on your Tiger Glass+/Tiger Case protection covered by our lifetime warranty includes the following: rips, breakages, abnormal wear, punctures and breakage. We are committed to exchanging a broken tempered glass/a case with you within the limit of one exchange per year.
Q
Does Tiger Glass +/Tiger Case guarantee my phone?
A
Tiger glass+/Tiger Case only guarantees its products, either Tiger glass+ tempered glass or the Tiger Case case!
Q
How can I benefit from the Tiger Glass+/Tiger Case lifetime warranty?
A
If the buyer needs to use the warranty for his defective product, the Buyer must register its product at the following address: https://tiger-warranty.com in the “MY WARRANTY” section . Proof of purchase must be uploaded during registration. An email confirming the registration will be sent to the Buyer. If all requirements are met, a BRV (sales return voucher) number will be issued with the return procedure. The Buyer will then send the product via registred and/or followed mail to the Tiger Glass Plus/Tiger Case Service center while complying with the following recommendations: the sales return voucher number must be marked on the outside of the product packaging; the Tiger Glass Plus/Tiger Case product must be packed properly for safe shipping and postage. The Purchaser is responsible for the losses, damages, impairments etc. suffered by the product until the product is received by the Tiger Glass Plus/Tiger Case Service center. After review of the product, Ascendeo France will send an acceptation or refusal of the product coverage.
Q
Where can you contact us?
A
sav@ascendeo.com
Q
What are the lifetime warranty conditions
A
The lifetime warranty applies to all new Tiger Glass Plus and Tiger Case products.
Only the (non-professional) customer, who has purchased a Tiger Glass Plus and Tiger Case product or is in possession of a Tiger Glass Plus and Tiger Case product, can benefit from the lifetime warranty (hereinafter referred to as the Buyer). It is limited to one product exchange per year.
In addition to this lifetime warranty, legal warranties also apply, as provided by the provisions of the French Civil Code (articles 1641 and 1648, al. 1) and the French Consumer Code (Articles L.217-4, L.217-5, L.217-12 and L.217-16). The lifetime warranty applies only to products purchased in France, Spain and Portugal. For any other country, contact the local dealer for warranty terms applicable to that product. Obligations of ASCENDEO France : The lifetime warranty is valid during the period during which the Buyer owns the product. It can only be exercised by the latter once a year. The lifetime warranty covers all defects in materials and workmanship for use under normal conditions in accordance with the instructions for use. WARRANTY ELIGIBILITY: If the purchased product is defective, the Buyer must register at the following address: https://tiger-warranty.com. Proof of purchase must be uploaded during registration. An email confirming the registration will be sent to the Buyer. If all requirements are met, a BRV (sales return voucher) number will be issued. The Buyer will then send the product to the Tiger Glass Plus/Tiger Case Service centre while complying with the following recommendations: the sales return voucher number must be marked on the outside of the product packaging; the Tiger Glass Plus/Tiger Case product must be packed properly for safe shipping and postage must be prepaid. The Purchaser is responsible for the losses, damages, impairments etc. suffered by the product until the product is received by the Tiger Glass Plus/Tiger Case Service centre. EXCLUSIONS FROM THE WARRANTY: The lifetime warranty does not cover damage caused by normal wear and tear, accidents, misuse, neglect, fire, contact with liquid or any other external cause, damage of any nature whatsoever i) misuse or non-compliance with the instructions for use, ii) use with another product iii) repair or maintenance by a person not authorised by ascendeo France. Also excluded from the lifetime warranty are stolen products or non-genuine Tiger Glass Plus/Tiger Case products. Such products will not be returned to the sender. With regard to tempered glass, the following reasons for return by the Buyer cannot also be covered by the lifetime warranty: glass detachment due to poor installation, presence of bubbles on the glass due to poor installation, scratches on the glass, lack of compatibility with a case. With regard to cases, the following reasons for return by the Buyer will also not be covered by the lifetime warranty: lack of compatibility, poor fit, wear, fingermarks, yellowing. The lifetime warranty is valid during the period when initial buyer is the owner of the products (hereinafter referred to as the Buyer) In the event that the product stops being manufactured, the Tiger Glass Plus and Tiger Case warranty is limited to five (5) years from the manufacturing interruption of the product. The only Ascendeo France obligation as part of this guarantee, will be at his convenience and his charges to exchange the damaged products returned by the Buyer. If this exchange option is neither available, nor possible, Ascendeo France will proceed to a partial or full reimbursement of the Buyer for the damaged products, taking into account the number of years that products have been sold on the market. The damaged products that have been returned and handled by Tiger Glass+/Tiger case warranty will become Ascendeo France’s property. To the maximum extent permitted by applicable law, ascendeo France excludes for itself and its resellers and suppliers any liability, whether contractual or tort (including negligence), for direct or indirect damages.
In addition to this lifetime warranty, legal warranties also apply, as provided by the provisions of the French Civil Code (articles 1641 and 1648, al. 1) and the French Consumer Code (Articles L.217-4, L.217-5, L.217-12 and L.217-16). The lifetime warranty applies only to products purchased in France, Spain and Portugal. For any other country, contact the local dealer for warranty terms applicable to that product. Obligations of ASCENDEO France : The lifetime warranty is valid during the period during which the Buyer owns the product. It can only be exercised by the latter once a year. The lifetime warranty covers all defects in materials and workmanship for use under normal conditions in accordance with the instructions for use. WARRANTY ELIGIBILITY: If the purchased product is defective, the Buyer must register at the following address: https://tiger-warranty.com. Proof of purchase must be uploaded during registration. An email confirming the registration will be sent to the Buyer. If all requirements are met, a BRV (sales return voucher) number will be issued. The Buyer will then send the product to the Tiger Glass Plus/Tiger Case Service centre while complying with the following recommendations: the sales return voucher number must be marked on the outside of the product packaging; the Tiger Glass Plus/Tiger Case product must be packed properly for safe shipping and postage must be prepaid. The Purchaser is responsible for the losses, damages, impairments etc. suffered by the product until the product is received by the Tiger Glass Plus/Tiger Case Service centre. EXCLUSIONS FROM THE WARRANTY: The lifetime warranty does not cover damage caused by normal wear and tear, accidents, misuse, neglect, fire, contact with liquid or any other external cause, damage of any nature whatsoever i) misuse or non-compliance with the instructions for use, ii) use with another product iii) repair or maintenance by a person not authorised by ascendeo France. Also excluded from the lifetime warranty are stolen products or non-genuine Tiger Glass Plus/Tiger Case products. Such products will not be returned to the sender. With regard to tempered glass, the following reasons for return by the Buyer cannot also be covered by the lifetime warranty: glass detachment due to poor installation, presence of bubbles on the glass due to poor installation, scratches on the glass, lack of compatibility with a case. With regard to cases, the following reasons for return by the Buyer will also not be covered by the lifetime warranty: lack of compatibility, poor fit, wear, fingermarks, yellowing. The lifetime warranty is valid during the period when initial buyer is the owner of the products (hereinafter referred to as the Buyer) In the event that the product stops being manufactured, the Tiger Glass Plus and Tiger Case warranty is limited to five (5) years from the manufacturing interruption of the product. The only Ascendeo France obligation as part of this guarantee, will be at his convenience and his charges to exchange the damaged products returned by the Buyer. If this exchange option is neither available, nor possible, Ascendeo France will proceed to a partial or full reimbursement of the Buyer for the damaged products, taking into account the number of years that products have been sold on the market. The damaged products that have been returned and handled by Tiger Glass+/Tiger case warranty will become Ascendeo France’s property. To the maximum extent permitted by applicable law, ascendeo France excludes for itself and its resellers and suppliers any liability, whether contractual or tort (including negligence), for direct or indirect damages.
